All Systems Operational

Updated a few seconds ago

Ingest

Operational

Playback

Operational

Delivery

Operational

CMS

Operational

Clipping Tool

Operational

Analytics

Operational

Slicer Monitoring

Operational

Syndication

Operational

Services and API's

Operational

Infrastructure

Operational

CloudSlicerLive

Operational

Support Services

Operational

Locations

Scheduled Maintenance

Legacy Hosted Slicers Cloud Slicer Live (CSL) V1 Deprecation NoticePlanned Maintenance

Schedule

June 30, 2025 00:00 - 01:00 UTC

Components

CloudSlicerLive

Locations

Global

Description

Uplynk’s Hosted Slicers solution (CSL V1) has reached its end of life and will be shut down on June 30th, 2025. Hosted Slicers has been replaced with a completely rewritten Cloud Slicers solution. Cloud Slicers are easier to use, more stable and have a richer feature set. Start using Cloud Slicers today. For more information on this and the recommended migration process, please refer to the below documentation: https://docs.uplynk.com/changelog/legacy-cloud-slicer-live-v1-deprecation
Support Email Consoldiation NotificationPlanned Maintenance

Schedule

June 30, 2025 00:00 - 01:00 UTC

Components

Support Services

Locations

Support Email

Description

Effective June 30, 2025, Uplynk will consolidate all legacy support email addresses into a single point of contact: support@uplynk.com. After this date, legacy support emails will no longer be monitored. To ensure your inquiries are received and addressed promptly, please use support@uplynk.com for all support-related communications moving forward. If you need urgent support, Uplynk can be reached via phone at +1 888 278 1953.
Slicer Version Update NoticePlanned Maintenance

Schedule

August 1, 2025 00:00 - 01:00 UTC

Components

Ingest

Locations

Global, Premium

Description

The Uplynk Cloud infrastructure provides TLS certificate security based on a certificate signed by a trusted Root CA. Slicer versions released prior to June 2023 (version 23062600) do not contain the updated Root CA certificate required for validating future TLS certificates. As a result, these versions *must* be updated by August 1st, 2025 to maintain connectivity and functionality. Slicers older than this date will log an error message stating that they do not meet the system’s minimum requirements, and content will not be processed. To resume content processing, the slicer must be updated. This change does not impact VoD or linear content already processed and stored in the library using older versions *Important exception:* If you are running Python 2.0 plugins (used for SCTE ad marker detection), do not upgrade beyond version 23062600. Slicers released after that version only support Python 3.0 or later. While not required, we recommend rewriting any Python 2.0 plugins in a current version of Python and using them on the latest supported Slicer version. For more information please reference the below documentation: https://docs.uplynk.com/changelog/slicer-certificate
Be sure to check out our documentation at https://docs.uplynk.com/

History (Last 7 days)

Scheduled Vendor Maintenance on the Uplynk Mongo DatabasePlanned Maintenance

Description

Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Med Ticket#: RITM0044171


Components

Infrastructure


Locations

Global


Schedule

June 19, 2025 06:00 - June 19, 2025 10:00 UTC


June 19, 2025 06:01 UTC
[Update] Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Med Ticket#: RITM0044171

June 19, 2025 09:00 UTC
[Update] The scheduled Maintenance for the Uplynk Mongo Database on the managed cluster components has now been completed. All services are exhibiting normal behavior. Ticket#: RITM0044171
Identified Issue Impacting Uplynk Streaming Service Possible Service Disruption

Incident Status

Possible Service Disruption


Components

Ingest, Playback


Locations

Global



June 18, 2025 14:09 UTC
[Investigating] Uplynk Engineers have identified an issue impacting the Uplynk Streaming Service. Users may have experienced intermittent degraded video playback in the form of missing content slate, re-buffering, and/or unavailable streams from approximately 09:30 ET Our internal testing and monitoring tools are indicating that conditions are improving on the platform and we have escalated this issue to our upstream cloud network provider.

June 18, 2025 14:18 UTC
[Monitoring] Uplynk Engineers have identified an issue impacting the Uplynk Streaming Service. The issue appears to be mitigated at this juncture. Users may have experienced intermittent degraded video playback in the form of missing content slate, re-buffering, and/or unavailable streams from approximately 09:30 ET through approximately 10:00 ET Our internal testing and monitoring tools are indicating that conditions have improved on the platform and we have escalated this issue to our upstream cloud network provider

June 18, 2025 15:49 UTC
[Resolved] The issue which impacted Uplynk Streaming Services is resolved. The upstream cloud network provider has identified the upstream issue and stated that it has been remediated. Users should experience normal performance. Please contact our Support team if you require further assistance.
Scheduled Maintenance on Support Email ServicePlanned Maintenance

Description

Uplynk is performing scheduled maintenance on the Support Email service. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however, minor delays in processing may occur. Likelihood Of Impact: Low Ticket#: CHG0129331


Components

Support Services


Locations

Support Email


Schedule

June 17, 2025 15:00 - June 17, 2025 16:00 UTC


June 17, 2025 15:56 UTC
[Update] Scheduled Maintenance on the Support Email service is starting. Further updates will be provided once the maintenance has been concluded. Ticket#: CHG0129331

June 17, 2025 16:24 UTC
[Update] Scheduled Maintenance on the Support Email component is complete. All services are exhibiting normal behavior. Ticket#: CHG0129331
Possible Issue Affecting Uplynk Support Email ServicesPossible Service Disruption

Incident Status

Possible Service Disruption


Components

Support Services


Locations

Support Email



June 17, 2025 13:56 UTC
[Investigating] We are investigating an issue that might be impacting Uplynk Support Email Services. Emails to/from Uplynk Support may be delayed in processing. Next expected update: 20-30 minutes or as new information becomes available.

June 17, 2025 14:24 UTC
[Identified] We have identified the issue impacting Uplynk Support Email Services. Emails to Uplynk Support may be delayed in processing. We are seeing signs of recovery. Next expected update: 20-30 minutes or as new information becomes available.

June 17, 2025 14:37 UTC
[Identified] We have identified the issue impacting Uplynk Support Email Services. Emails to Uplynk Support may be delayed in processing. Engineers have identified a workaround and we are seeing emails processing now. We will provide further updates upon full recovery.

June 17, 2025 14:57 UTC
[Monitoring] We have mitigated the issue impacting Uplynk Support Email Services. Engineers identified a workaround and emails have completed processing.

June 17, 2025 15:48 UTC
[Resolved] We have resolved the issue impacting Uplynk Support Email Services. Emails have completed processing and all systems are operating normally.