All Systems Operational

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Ingest

Operational

Playback

Operational

Delivery

Operational

CMS

Operational

Clipping Tool

Operational

Analytics

Operational

Slicer Monitoring

Operational

Syndication

Operational

Services and API's

Operational

Infrastructure

Operational

CloudSlicerLive

Operational

Support Services

Operational

Locations

Scheduled Maintenance

Slicer Version Update NoticePlanned Maintenance

Schedule

August 1, 2025 00:00 - 01:00 UTC

Components

Ingest

Locations

Global, Premium

Description

The Uplynk Cloud infrastructure provides TLS certificate security based on a certificate signed by a trusted Root CA. Slicer versions released prior to June 2023 (version 23062600) do not contain the updated Root CA certificate required for validating future TLS certificates. As a result, these versions *must* be updated by August 1st, 2025 to maintain connectivity and functionality. Slicers older than this date will log an error message stating that they do not meet the system’s minimum requirements, and content will not be processed. To resume content processing, the slicer must be updated. This change does not impact VoD or linear content already processed and stored in the library using older versions *Important exception:* If you are running Python 2.0 plugins (used for SCTE ad marker detection), do not upgrade beyond version 23062600. Slicers released after that version only support Python 3.0 or later. While not required, we recommend rewriting any Python 2.0 plugins in a current version of Python and using them on the latest supported Slicer version. For more information please reference the below documentation: https://docs.uplynk.com/changelog/slicer-certificate
Be sure to check out our documentation at https://docs.uplynk.com/

History (Last 7 days)

Scheduled Maintenance on the Uplynk Database (Part 2)Planned Maintenance

Description

Uplynk is performing scheduled maintenance on the Uplynk Database to introduce new features and stability improvements. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however end-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: CHG0129372


Components

Infrastructure


Locations

Global


Schedule

July 1, 2025 07:00 - July 1, 2025 10:00 UTC


July 1, 2025 07:03 UTC
[Update] Uplynk is performing scheduled maintenance on the Uplynk Database to introduce new features and stability improvements. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however end-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: CHG0129372

July 1, 2025 08:18 UTC
[Update] The scheduled Maintenance for the Uplynk Database has now been completed. All services are exhibiting normal behavior. Ticket#: CHG0129372
Scheduled Vendor Maintenance on Uplynk Mongo DatabasePlanned Maintenance

Description

Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: RITM0044216


Components

Infrastructure


Locations

Global


Schedule

July 3, 2025 06:00 - July 3, 2025 10:00 UTC


June 30, 2025 19:59 UTC
[Update] Scheduled Vendor Maintenance on the Uplynk Database has been cancelled. New updates will be provided once the maintenance activity has been rescheduled. Ticket#: RITM0044216
Support Email Consoldiation NotificationPlanned Maintenance

Description

Effective June 30, 2025, Uplynk will consolidate all legacy support email addresses into a single point of contact: support@uplynk.com. After this date, legacy support emails will no longer be monitored. To ensure your inquiries are received and addressed promptly, please use support@uplynk.com for all support-related communications moving forward. If you need urgent support, Uplynk can be reached via phone at +1 888 278 1953.


Components

Support Services


Locations

Support Email


Schedule

June 30, 2025 00:00 - June 30, 2025 01:00 UTC


June 30, 2025 19:20 UTC
[Update] Reminder: Legacy support emails will no longer be monitored. To ensure your inquiries are received and addressed promptly, please use support@uplynk.com for all support-related communications moving forward. If you need urgent support, Uplynk can be reached via phone at +1 888 278 1953.

June 30, 2025 19:56 UTC
[Update] Reminder: Legacy support emails will no longer be monitored. To ensure your inquiries are received and addressed promptly, please use support@uplynk.com for all support-related communications moving forward. If you need urgent support, Uplynk can be reached via phone at +1 888 278 1953.
Legacy Hosted Slicers Cloud Slicer Live (CSL) V1 Deprecation NoticePlanned Maintenance

Description

Uplynk’s Hosted Slicers solution (CSL V1) has reached its end of life and will be shut down on June 30th, 2025. Hosted Slicers has been replaced with a completely rewritten Cloud Slicers solution. Cloud Slicers are easier to use, more stable and have a richer feature set. Start using Cloud Slicers today. For more information on this and the recommended migration process, please refer to the below documentation: https://docs.uplynk.com/changelog/legacy-cloud-slicer-live-v1-deprecation


Components

CloudSlicerLive


Locations

Global


Schedule

June 30, 2025 18:00 - June 30, 2025 20:00 UTC


June 30, 2025 17:56 UTC
[Update] CSL V1 deprecation is now underway. For more information on this, please refer to the below documentation: https://docs.uplynk.com/changelog/legacy-cloud-slicer-live-v1-deprecation. Ticket#: CHG0129374

June 30, 2025 19:16 UTC
[Update] CSL V1 deprecation is now complete. For more information on this, please refer to the below documentation: https://docs.uplynk.com/changelog/legacy-cloud-slicer-live-v1-deprecation. Ticket#: CHG0129374
Scheduled Maintenance on the Uplynk Database (Part 1)Planned Maintenance

Description

Uplynk is performing scheduled maintenance on the Uplynk Database to introduce new features and stability improvements. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however end-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: CHG0129370


Components

Infrastructure


Locations

Global


Schedule

June 30, 2025 07:00 - June 30, 2025 10:00 UTC


June 30, 2025 07:01 UTC
[Update] Uplynk is performing scheduled maintenance on the Uplynk Database to introduce new features and stability improvements. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however end-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: CHG0129370

June 30, 2025 08:36 UTC
[Update] The scheduled Maintenance for the Uplynk Database has now been completed. All services are exhibiting normal behavior. Ticket#: CHG0129370
Scheduled Maintenance on CloudSlicer Live CSL Service [US-East-2 / US-West-2]Planned Maintenance

Description

Uplynk is performing scheduled maintenance on the CloudSlicer Live service to introduce new features and stability improvements. Customer Impact Assessment: Users may experience interruptions to service as changes are applied. To avoid disruption, users should temporarily start CSL slicers in alternate regions [US-East-1 or EU-Central]. Likelihood Of Impact: High Ticket#: CHG0129357


Components

CloudSlicerLive


Locations

Global


Schedule

June 26, 2025 08:00 - June 26, 2025 10:00 UTC


June 26, 2025 08:00 UTC
[Update] Uplynk is performing scheduled maintenance on the CloudSlicer Live service to introduce new features and stability improvements. Customer Impact Assessment: Users may experience interruptions to service as changes are applied. To avoid disruption, users should temporarily start CSL slicers in alternate regions [US-East-1 or EU-Central]. Likelihood Of Impact: High Ticket#: CHG0129357

June 26, 2025 15:07 UTC
[Update] Scheduled Maintenance on the CloudSlicer Live component was completed this morning. All services are exhibiting normal behavior. Ticket#: CHG0129357
Scheduled Maintenance on CloudSlicer Live CSL Service [US-East-1 / EU-Central]Planned Maintenance

Description

Uplynk is performing scheduled maintenance on the CloudSlicer Live service to introduce new features and stability improvements. Customer Impact Assessment: Users may experience interruptions to service as changes are applied. To avoid disruption, users should temporarily start CSL slicers in alternate regions [US-East-2 or US-West-2]. Likelihood Of Impact: High Ticket#: CHG0129356


Components

CloudSlicerLive


Locations

Global


Schedule

June 25, 2025 08:00 - June 25, 2025 10:00 UTC


June 25, 2025 16:28 UTC
[Update] Scheduled Maintenance on the CloudSlicer Live component was completed successfully this morning. All services are exhibiting normal behavior. Ticket#: CHG0129356

June 25, 2025 16:29 UTC
[Update] Scheduled Maintenance on the CloudSlicer Live component was completed successfully this morning. All services are exhibiting normal behavior. Ticket#: CHG0129356