Planned Maintenance In Progress

Updated a few seconds ago

Ingest

Operational

Playback

Operational

Delivery

Operational

CMS

Operational

Clipping Tool

Operational

Analytics

Operational

Slicer Monitoring

Operational

Syndication

Operational

Services and API's

Operational

Infrastructure

Operational

CloudSlicerLive

Operational

Support Services

Operational

Slicer Version Update NoticePlanned Maintenance

Description

The Uplynk Cloud infrastructure provides TLS certificate security based on a certificate signed by a trusted Root CA. Slicer versions released prior to June 2023 (version 23062600) do not contain the updated Root CA certificate required for validating future TLS certificates. As a result, these versions *must* be updated by August 1st, 2025 to maintain connectivity and functionality. Slicers older than this date will log an error message stating that they do not meet the system’s minimum requirements, and content will not be processed. To resume content processing, the slicer must be updated. This change does not impact VoD or linear content already processed and stored in the library using older versions *Important exception:* If you are running Python 2.0 plugins (used for SCTE ad marker detection), do not upgrade beyond version 23062600. Slicers released after that version only support Python 3.0 or later. While not required, we recommend rewriting any Python 2.0 plugins in a current version of Python and using them on the latest supported Slicer version. For more information please reference the below documentation: https://docs.uplynk.com/changelog/slicer-certificate

Components

Ingest

Locations

Global, Premium

Schedule

August 1, 2025 00:00 - 01:00 UTC


August 1, 2025 13:26 UTC
[Update] Reminder: Slicer Update Requirement. Slicers older than June 2023 (version 23062600) will begin to log an error message stating that they do not meet the system’s minimum requirements, and content will not be processed. To resume content processing, the slicer must be updated. This change does not impact VoD or linear content already processed and stored in the library using older versions. For more information please reference the below documentation: docs.uplynk.com/changelog/slicer-certificate

Locations

Be sure to check out our documentation at https://docs.uplynk.com/

History (Last 7 days)

Scheduled Vendor Maintenance on the Uplynk Mongo DatabasePlanned Maintenance

Description

Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: RITM0044302


Components

Infrastructure


Locations

Global


Schedule

August 14, 2025 06:00 - August 14, 2025 10:00 UTC


August 14, 2025 06:00 UTC
[Update] Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: RITM0044302

August 14, 2025 09:40 UTC
[Update] Scheduled Maintenance on the Mongo database is complete. All services are exhibiting normal behavior. Ticket#: RITM0044302
Possible Issue with Uplynk Ingest ServicePossible Service Disruption

Incident Status

Possible Service Disruption


Components

Ingest


Locations

Global, Premium



August 11, 2025 16:48 UTC
[Investigating] We are investigating an issue that might be impacting Uplynk Ingest Service. Uplynk Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 20-30 minutes or as new information becomes available.

August 11, 2025 17:03 UTC
[Monitoring] Our internal testing and monitoring tools are indicating this issue was due to a temporary transient network issue within the US-East region. The the platform is now recovered. Users should begin to experience normal performance. Next expected update: 20-30 minutes or as new information becomes available.

August 11, 2025 17:28 UTC
[Resolved] The Uplynk Platform remains recovered and operational. Users should experience normal performance. Please contact our Support team if you require further assistance.