All Systems Operational

Updated a few seconds ago

Ingest

Operational

Playback

Operational

Delivery

Operational

CMS

Operational

Clipping Tool

Operational

Analytics

Operational

Slicer Monitoring

Operational

Syndication

Operational

Services and API's

Operational

Infrastructure

Operational

CloudSlicerLive

Operational

Support Services

Operational

Locations

Scheduled Maintenance

A Smoother Support Experience: Upcoming ChangesPlanned Maintenance

Schedule

December 9, 2025 10:00 - 12:00 UTC

Components

Support Services

Locations

Ticketing Portal, Support Email

Description

On Tuesday, December 9th, 2025, Uplynk will be transitioning from ServiceNow to Jira Service Management (JSM) for Customer Support requests. The cutover will occur at 5 am ET and is designed to be seamless. Existing tickets will be reopened within Jira Service Management, and a new ticket number will be provided. We’re moving to Jira Service Management because it delivers a faster, more modern support experience through automation, AI-powered workflows, and improved visibility into requests. You can find more details on the Uplynk site - https://www.uplynk.com/company/productupdates. If you have any questions, please contact Support at support@uplynk.com or your Account Team. We look forward to continuing to support you.
Be sure to check out our documentation at https://docs.uplynk.com/

History (Last 7 days)

Scheduled Vendor Maintenance on the Uplynk Mongo DatabasePlanned Maintenance

Description

Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#:RITM0044580


Components

Infrastructure


Locations

Global


Schedule

December 4, 2025 07:00 - December 4, 2025 11:00 UTC


December 4, 2025 07:00 UTC
UPDATE

Atlas is performing regular scheduled maintenance on the Uplynk Mongo Database to ensure that managed clusters are secure, healthy and compliant with best practices. Maintenance events may include OS security patches, MongoDB minor revision upgrades, cloud provider requested maintenance, and Atlas automation software updates. Customer Impact Assessment: End-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#:RITM0044580

December 4, 2025 10:01 UTC
UPDATE

This Atlas maintenance has been completed Ticket#:RITM0044580
Scheduled Maintenance on CDN ServicePlanned Maintenance

Description

Uplynk is performing scheduled maintenance on the CDN service to introduce new features and stability improvements. Customer Impact Assessment: There is no expected impact during this maintenance as all changes are designed to be seamless, however end-users may experience brief interruptions to service as changes are applied. Likelihood Of Impact: Low Ticket#: CHG0129766


Components

Delivery


Locations

North America, Europe, APAC


Schedule

December 2, 2025 15:00 - December 2, 2025 19:00 UTC


December 2, 2025 15:01 UTC
UPDATE

Scheduled Maintenance on the CDN service is starting. Further updates will be provided once the maintenance has been concluded. Ticket#: CHG0129766

December 2, 2025 18:51 UTC
UPDATE

Scheduled Maintenance on the CDN component is complete. All services are exhibiting normal behavior. Ticket#: CHG0129766